1 reviews | Active since May 2016
Bank details not changed (2)
So last month i had the same issue. I changed my bank details and they took it off my old account incurring costs for returned debit orders etc. Laat month i let it go so seeing as it has now happened again i want a credit for last month and this months extra costs that was incurred due to vodacoms *********** staff. I also emailed the lady that helped me last month and no reply and now i keep getting emails from vodacom saying that my service will be disconnected immediately..... but this is not my fault?!?!?!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Alicia,
We thank you for bringing it to our attention and do apologise for the inconvenience caused.
Your query was addressed and feedback was provided to you via telephone.
Have a lovely Festive Season.
Regards,
Vodacom Consumer Website Team
HS
Dear Alicia,
We thank you for bringing it to our attention and do apologise for the inconvenience caused.
Your query was addressed and feedback was provided to you via telephone.
Have a lovely Festive Season.
Regards,
Vodacom Consumer Website Team
HS