Bank Charges

<p>I have an contract with vodacom and i have changed my banking information i stood in a line for over 3 and half hours and the guy i sopke to changed the banking information for me but the next month they debited the same account i told them not to as i have changed my banking information but however i had funds in the account so i let it go however the next month i phoned them before they debited my acoount to comfirm that this time they will debit the right account they had assured me that they will but they didnot and i did not have any funds there as i knew there will be no debits going out of the account and then I tranfered money as i did not want my name to be blacklisted and the money that i tranfered for them to debit the bank took as bank changers(R115) when i phoned vodacom they was tranfering me to 10 diff people and of the staff members was so rude after holding for 21mins or so just cut me off i explained my story to like 6 people at vodacom but not one of them was helpful i refuse to pay the banking charges as i have done by best to make sure they debit the right account the service i have recevied was beyond terrible there is no words.</p>