Bank Account details not changed. I'm now being penalised!

<p>I requested that my bank details be changed about almost 2 months ago. I went in store to the Vodacom in Cape Gate, I filled out the amendment form for this to be updated.</p> <p> </p> <p>The first debit (June) bounced because the bank details were not changed and I went in store to enquire about this and to make the payment that was now in arrears. The consultant told me that it usually takes time which I understand and I then made my usual monthly payment which he gave me the total. He didn’t mention any extra payments or penalty fees.</p> <p> </p> <p>This month (July) the debit order again did not go off from the correct account, I placed money in the old account for in case but it bounced AGAIN because this time there was an extra fee of about R200.</p> <p> </p> <p>I called in and the consultant on the line told me that I was being penalised because of the debit order not going through. At the time she said that it showed paid on her side and that I should call back again to double check.</p> <p> </p> <p>This morning I received another sms saying that my account was in arrears, I called in to the call centre and requested to check my bank account details.</p> <p> </p> <p>The record was not updated with my new account details after almost 2 months AND now I need to pay a penalty fee on a debit order that bounced AND it was not even my fault.</p> <p> </p> <p>The consultant updated my account details but with the ridiculous unreliable service I have been receiving, I am dreading next month’s debit order and I am really hoping that this gets sorted.</p>