DS
Dewald S

1 reviews | Active since Jun 2015

04 Sept 2016, 18:04

Ballance issue never sorted out

<p>Hi Team</p> <p> </p> <p>About a month ago i called voda about my miniutes/megs that was not recharged correctly. I asked the guy to check and he said that he cant access my acc and that they would phone me back. Nobody has phoned me and i was never rembursed. I had aout 100min left for the month and when they recharged it went to 126min or something like that. Normally it must max out at 150min as i get 75min every month. Same goes for the sms's/megs. Please have a look but as i said this is about 1 month ago so they will have to go through the records.</p> <p> </p> <p>Regards,</p> <p>Dewald Smit</p>

0
Replies (2)
Vodacom
Vodacom's reply05 Sept 2016, 07:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Sept 2016, 10:44
Official

As per our e-mail communication, this query has been resolved.

Regards,

R. Maart