<p>On the 12th of March I logged a call because I could not view my data balances of my contracts under my Main Mobile Number ********** 879. Two days later I call back just to be told my call was closed saying that the problem was rectified, another call was logged on the 14th March Ref: 1- ********** ********** , later I unwittingly find an sms on one of my data contracts saying that I must deregister my number on Vodacom and reregister it. I tried this and I did deregister my number, now it won't reregister saying that my ID number if existing for another number. I did call in and another call was logged Ref: 1- ********** ********** . Still to this day I am not able to view my data bundle or re-register my mobile number and to this day vodacom has provided no feedback to me regarding any of this. I have also declared on several calls (That I made and are Recorded) that I will not be held laible if my data goes over my limit as I have no way of viewing my limits. I have also called in to check them and have had endless trouble from some call centre agents. This is the second hellopeter complaint I have laid in as many months, what going vodacom.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Still no contact from Vodacom and my issues are not resolved. Next will share this complaint on facebook.
Still no contact from Vodacom and my issues are not resolved. Next will share this complaint on facebook.
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