Balances available, but unable to use my line.

So this month I reached my voluntary limit, expecting it to be close to the value I requested.<br> <br> I need to use my phone daily for work, thus I went ahead and purchased a data bundle so I could continue with my normal service.<br> <br> It did not work. So I phoned customer service to find out if they could sort it out.<br> <br> Which I then got informed that the amount billed exceeds my voluntary limit my almost 3 times.<br> <br> I stated that it is unacceptable, but that is that, I would just like the service provider to reconnect my service, as I have minutes available as well as the new data bundle which I just bought thinking it would work.<br> <br> Yet they want me to set a new limit to try take more money from the consumer(