Balance enquiry

Vodacom agents do take customers like dunk, some of them acknowledge the error from their side the next thing the other 1 has their own theory. Good Day Tshepo,

We acknowledge receipt of your email.

I tried to contact you on *** and I left a voice mail message.

We apologise for the inconvenience caused as we are currently having a technical issue with viewing balances.

I have escalated your query and requested a refund for your airtime i.e R 15.00 to our Billing department.

The reference number is A2-FM29-ZV818J. This may take 24 - 48 hours.

You may also dial *135*502# as a method of checking balances on your phone.

Regards,

Nick Rusere

Customer Care

eServices Team

Dear Customer, as per ref: A2-FM29-ZV818J. Our record reflects a R30 recharge on 2019-08-12 07:49:56 and an Airtime Advance repayment of R30 on 2019-08-12 07:49:56. Kindly be advised you can check your itemised billing at www.vodacom.co.za to confirm this. Kind regards, Vodacom Customer Care Rudi-Jo Le Roux