SM
Seipati M
1 reviews | Active since May 2020
12 May 2020, 19:54
Balance enquery
I have been buying 1 gig whatsapp bundles for a while now and they have not been fulfilling but i continued to use them because I like the network....for the past 2 months i've went from buying 2 of 1 gigs a month to buying a 1 gig every week. There is no changes in how I have been using my whatsapp but the cost is rapidly high , this week one gig only took me 3 days. I have been recharging my account and getting extra airtime to my suprise it used my own airtime when I was making calls and the extra airtime was untouched it even depleted. Iam not impressed with their service
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Replies (2)
Vodacom's replyOfficial
13 May 2020, 08:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 May 2020, 08:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 May 2020, 13:26Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have rep**** to you via email. Regards Consumer Website Team
Best regards,
Vodacom's reply13 May 2020, 13:26
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have rep**** to you via email. Regards Consumer Website Team
Best regards,