Bait and switch

Item: Vodacom
Rating: 1
Author: Riaan F

Classic bait and switch from Vodacom. Checked out upgrade options online and found uChoose More Data 2GB contract and Apple XS 64GB for R1199pm. Perfect. A consultant then called me to finalise my order but told me that the uChoose More Data 2GB contract is not available, although it is still on their website, and tried to get me to go for a different contract that would cost me R1699pm. Disgusted

Helpful (0)

Replies (2)

Vodacom's replyOfficial

01 Oct 2018, 12:47

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply01 Oct 2018, 12:47

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Riaan F's updateReviewer Update

09 Oct 2018, 12:45

Received my new phone and sim today. Seems the problem was with their system.

Riaan F's update09 Oct 2018, 12:45

Reviewer Update

Received my new phone and sim today. Seems the problem was with their system.