dM
dineo M

1 reviews | Active since May 2013

05 Oct 2022, 07:42

Bad/Slow service

Shu, getting fibre with Vodacom is such a nightmare, first you apply online they don’t call then you call for an application, when you follow up you get rude consultants who are of no help at all!! Not to mention the WatsApp line were you are blue ticked half the time!! Then you ask for a cancellation they tell 48 hours!! Finally RAM sends comms, only to realise they gave them the wrong delivery address!! That sets you can extra days!! People are working from home Vodacom fibre, I think you can do better!!

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Replies (1)
Vodacom
Vodacom's reply05 Oct 2022, 08:22
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team