Bad/No communication

On ***3 I made an online application for an uncapped LTE wifi that came with Huawei 5G CPE PRO at a cost of R499 x 24 months. I got a vetting application notification on the same day and reference number. From the ***3 to ***3 I have been in communication with CAD Online Sales, sending them my documents as per their request, me calling to find out about progress of my application. 3 times have called and was never assisted but was rather told that Lisa Jimmie will call me back, ***3 was the last call I made to Vodacom at 12:51, consultant told me she is in Lisa team and she will make sure Lisa calls me back. All I would like to know is, is my application successfully, is there documents missing (as I have been asked to send clear Id copy and make sure my documents are 3mb in size and those things I did) or simply my application is not successful so that I can move to other networks should Vodacom not be able to assist.

Please note before I app**** for the deal, I called in to enquire and was told the deal is still available and that I must just note that from ***3 the uncapped will be changed to 500GB. I was told that the deal is no longer available online, but supervisor can access it and indeed while on a call consultant confirmed.