BAD/NO ASSISTANCE
Someone at Vodacom initiated my contract on their system as at October 2017 instead of November, with the result that they have now removed my 'discount' and charged me R190 extra. I have been calling them since 8th October and sent from pillar to post and been told by more that 6 people that the error will be resolved and has been escalated. What a frustrating experience when you are forced to speak to Call Centre people repeatedly and not the actual person or dept. It is now 15 days and no joy. I will thus not upgrade, but rather revert my contract to pay as you and migrate to another service provider at month end. :(
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Replies (3)
Vodacom's replyOfficial
22 Oct 2019, 11:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Oct 2019, 11:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
22 Oct 2019, 12:17Well, to be honest, that's what has been said and happening since day 1 and yet this issue remains unsolved. I will not be paying this extra amount due to someones inefficiency.
's update22 Oct 2019, 12:17
Reviewer Update
Well, to be honest, that's what has been said and happening since day 1 and yet this issue remains unsolved. I will not be paying this extra amount due to someones inefficiency.
Vodacom's replyOfficial
04 Nov 2019, 12:40Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team
Best regards,
Vodacom's reply04 Nov 2019, 12:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team
Best regards,