MP
Maggie P

1 reviews | Active since Apr 2014

10 Mar 2017, 14:12

Badest customer care ever!!!

<p>On Thuesday 7 March I phoned vodacom to set a Payment date for my Bill. We agreed on the 17 of each month. On 10 March 2017 my service was suspended!!! Aftert several calls to customer care still no answer why they suspend my account. @ Times the Lady? just put the phone down in my ear!!!!!! I am furious!!!!!!!!!!! I payed the account at about 10 am this orning received a sms confirming they received my payment and geuss what??????? It is 2 o clock and my service is still suspended?????????????? I can take it any more!!!! I must also stand by all the people saying Vodacom is the most stupid Badest sevice provider with the most incomatant people at Customer care!!! And they are *****ing our money!!!</p>

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Replies (1)
Vodacom
Vodacom's reply10 Mar 2017, 16:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team