Nvdm
Nikita van der merwe

1 reviews | Active since Aug 2016

15 Aug 2016, 16:32

Baddest Service EVER!!!!

<p>What a joke of a service provider. I cant begin to explain how sick I am of all the struggeling and arguments I had to have with each and every person working at this company. I was due for an upgrade in March and then, June 30th I phone in to cancel my contract and then all of a sudden my package was upgraded to a 2GB use your own package. I realized it the same day and called them the same day to notify them that was a mistake from their side, and on the 1st of july the upgrade was cancelled. I phoned in again to cancel the contract completely and she insured me it was done. Then I received the bill and I had to pay which I did because of the last installment that was due as the consultant explained to me. But this month I got another bill and Im finally taking this further. I WILL NOT PAY THIS because of their inability to do their job correctly. This amount I need to pay still runs on a 2GB that i did not ask for </p>

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Replies (3)
Vodacom
Vodacom's reply16 Aug 2016, 05:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Aug 2016, 06:47
Official

Good day Nikita,

As telephonically discussed, this query has been resolved.

Regards,

R. Maart

Nvdm
Nikita van der merwe's update16 Aug 2016, 08:12
Reviewer Update

Thank you very much for the resolved problem.

I so appreciate your help.

Kind Regards

Nikita