Bad/awful service ( business contract )

I’m Nthabiseng, I took a contract phone with Vodacom in January 2020 ,then I was given a phone and told that my contract will be Activated within 24 hours ,but my contract was not activated within 24 hours nor 2 months , funny enough they deducted my account within 24 hours . I went back to the store to ask them to fix my contract then a consultant told Me that he can’t help since I was not assisted by him at the first place . He said I must wait for the guy who assisted me to come back from leave since they said he was on leave .

Then Ephraim ( Sabelo) the guy that assisted me with contract contacted me after 4 months , after I have complained at the Vodacom head office ., Ephraim then asked me to come to the store , I went to the store as per his request, when I get there he told me the deal I took in January is now expired , meaning now I’m no longer gonna pay the R1 500 contract I’ve signed for. But I’m gonna be charged +-R1 700 . But I said it’s not my fault that Vodacom didn’t sort out my contract papers on time , when I apply for contract I signed for R1500 so I can’t afford the new pricing . He said he’s gonna fix that because it was not my fault . But I’m surprised now Vodacom deducted R1 919.38 from my account again , yet again they still owen refund ( R488)that was supposed to be done 4 months back ..when I call Sabelo about my refund and my contract to be sorted out I’m taken from pillar to post , he is always telling me that he is busy or in a meeting . This is unacceptable and I will reverse all your debit orders till Vodacom sort out this issue ...I didn’t sign up for R1 919.38 and I’m still waiting for my first debit refund .

And I will be waiting for Vodacom to blacklist me so that it can get sued and I’m not gonna go to the store this time , I’ve wasted so much time and petrol going to Vodacom to sort this matter out enough