Bad Worse VODACOM?

On Monday 29 December 2014 I went to Vodacom to upgrade my cell. It was discovered that on 26 August 2014 a ********** update was done on my DATA contract. On instruction from Vodacom I did report it to the SAPS and to Vodacom *****. The same day I received an e-mail back : \ Your reference number is EC-0P3M-4INRS8". On 7 January 2015 I send a mail to enquire about the progress but no reply was received back. On 13 January 2015 I phoned (111) to enquire about the progress (ref S3-8UT6M-M788). Nothing happened. I again called on 21 January for third time and after a long discussion I was promised that I will have a update via a phone call within 24 hours (A6-W3SR-TH4HL).I again called on 22 January 2015 (reference ***) getting the same promises. I was assured that this was also escalated but still nothing happened. I again called today (11 February 2015) and after explaining again what happened and not really interested in taking the reference number again. <br> <br> I have done everything according to the book from day one and at the end of the day this is one of two things: Vodacom don't know what is going on their own system or they don't give a s#$t for the customer?"""