BAD ... WORSE ... TERRIBLE

<p>last year August, HELLOPETER helped me to resolve a big issue with VODACOM, to keep the story short, VODACOM grant us Data recuring for 24 months which I accept and the issue was solved. everything goes good from Sept to Dec where my DATA was granted. i checked my account every month and big was my surprise the beginning of this month that the data was not granted on either of the 2 accounts. i phoned in and was directed from one person to another to another untill such time I phoned the CEO's desk directly. TUMI assist me there and direct my problem to superiors who would have contacted me within 24 hours. this is the 9th day after reported to TUMI and still no one attend to my problem. i phoned every day but each time TUMI is unavailable and the switchboard takenotes that she can call me back but in vein. yesterday, I was told that there is not such person working there and I lost my cool. about an hour later she was again working there but is absent. the switchboard promised me thst she will contacted me 1st thing in the morning. it is 10:45 and still no response. I disagree that VODACOM is the leading network, as the way they treat their clients. i am very upset right now and I will not drop this matter untill it is solved. i really hope that HELLOPETER, once again can assit that this matter can be solved. and I urge VODACOM that a superior assis me this time as I lost all confidence in VODACOM and I think that they must spend more time in customers relations and get their staff trained as this is very unprofessional for the so named LEADING NETWORK IN SOUTH AFRICA.</p>