1 reviews | Active since May 2017

26 May 2017, 11:19

Bad, worse, badder-er

<p>2 Months without a phone is no joke! I gave in my phone to be repaired on the28 of March 2017 i had a speaker problem job nr ********** 9. Got it back on 24/4/2017 but it was even worse because the speaker problem was much worse than before i gave it in. Took it back the following day after buying a new screecguard and spending more than 1GB of data on it (to restore my apps) before realizing the problem was still there. The phone was again sent back on the 25/04/2017 job nr ********** 5. Then job nr ********** 5, then it came back with a broken screen and got sent back AGAIN job nr ********** 8. </p> <p>I got it back this morning now my camera is ******d when i make a phone call the screen goes blank and guess what the speaker still doesen't wor****!!!</p> <p>So tell me Peter what am i suppose to do now? This is by far the very worse service i have ever had im my life! everyone just pull up their shoulders and i am to scared to send my phone in again because it returns with much more problems than it had.... i want action!</p>

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Replies (4)
Vodacom
Vodacom's reply26 May 2017, 12:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply26 May 2017, 13:13
Official

Dear Customer

We apologise for the inconvenience caused in this regard.

We have escalated your complaint to the Repairs Escalations Desk for review and feedback.

Regards

RoderiqueLategan

Vodacom
Vodacom's reply26 May 2017, 13:14
Official

Dear Customer

We apologise for the inconvenience caused in this regard.

We have escalated your complaint to the Repairs Escalations Desk for review and feedback. Your reference number is EC-0COE-26YS00 and you will be contacted with feedback.

Regards

RoderiqueLategan

Vodacom
Vodacom's reply26 May 2017, 13:14
Official

Dear Customer

We apologise for the inconvenience caused in this regard.

We have escalated your complaint to the Repairs Escalations Desk for review and feedback. Your reference number is EC-0COE-26YS00 and you will be contacted with feedback.

Regards

RoderiqueLategan