WM
Wikus M

1 reviews | Active since Jul 2018

06 Jul 2018, 23:54

Bad wolf vodacom

So I received a message today that I can purchase 1gb of data to be used on social media, I thought good shot some Youtube this evening, but sadly I came to realize to late that my own data was used and not the data I bought. So I logged a call with customercare just to be informed that youtube falls under another genre called "video ticket", and it was my loss. I tried conveying to the rep taking my call that according to my knowledge Youtube is social media, as also is a general sentiment, she actually agreed to. She said that thete is a link to stipulate what the different "tickets"(genres) are for you to make a choice which was no where to be found. So people please be aware, youtube is not considered social media by vodacom, they will take you data when you are unawares. #shameonvodacom

0
Replies (1)
Vodacom
Vodacom's reply07 Jul 2018, 09:53
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Best regards,