GM
Gavin M
1 reviews | Active since Jun 2015
17 Apr 2025, 06:47
Bad wifi
Not a pleasure getting new vodacom s90 router. A week now and hardly any joy from it. Must switch it on and off repeatedly. No signal in room next to where is stands. Even sit right next to it on couch trying to watch TV. Just circle on TV. Even on my phone and although I am sitting next to router with all lights 3 blue and one green I have to switch to data. Then I plug in my old router and no issues. I moved from flat 9 to flat 2. That can't be the issue or can it? I don't think so as old router is also lte and works 100%. Bedroom is like 4 meters away from routerand no usage/signal if on new router. My private replies gets ignored cannot call as vodacom blocked me to call them.
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Replies (2)
Vodacom's replyOfficial
17 Apr 2025, 08:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Apr 2025, 08:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
GM
Gavin M's updateReviewer Update
17 Apr 2025, 12:46Hi vodacom. No one has called me so far.
I still want th upgrade for the wifi as I use to pay r772pm and the new package is r399 but this router is not fine.
I went to vodacom shop and what they see is that it does pick up 5g but in my flat it picks up only 4 g and I don't know how to get it to get 5g.
Like now too. All the lights on the router 3 is blue and one foe signal is green and I am sitting opposite the router but had to go to my data just for my phone to open hellopeter.
It is very frustrating.
Why can't I just keep my Sim in my old router even when the new plan kicks in on 01 May. It is already mid-month and I see where I have 1 May no wifi connection....so please respond vodacom.
I still want th upgrade for the wifi as I use to pay r772pm and the new package is r399 but this router is not fine.
I went to vodacom shop and what they see is that it does pick up 5g but in my flat it picks up only 4 g and I don't know how to get it to get 5g.
Like now too. All the lights on the router 3 is blue and one foe signal is green and I am sitting opposite the router but had to go to my data just for my phone to open hellopeter.
It is very frustrating.
Why can't I just keep my Sim in my old router even when the new plan kicks in on 01 May. It is already mid-month and I see where I have 1 May no wifi connection....so please respond vodacom.
GM
Gavin M's update17 Apr 2025, 12:46
Reviewer Update
Hi vodacom. No one has called me so far.
I still want th upgrade for the wifi as I use to pay r772pm and the new package is r399 but this router is not fine.
I went to vodacom shop and what they see is that it does pick up 5g but in my flat it picks up only 4 g and I don't know how to get it to get 5g.
Like now too. All the lights on the router 3 is blue and one foe signal is green and I am sitting opposite the router but had to go to my data just for my phone to open hellopeter.
It is very frustrating.
Why can't I just keep my Sim in my old router even when the new plan kicks in on 01 May. It is already mid-month and I see where I have 1 May no wifi connection....so please respond vodacom.
I still want th upgrade for the wifi as I use to pay r772pm and the new package is r399 but this router is not fine.
I went to vodacom shop and what they see is that it does pick up 5g but in my flat it picks up only 4 g and I don't know how to get it to get 5g.
Like now too. All the lights on the router 3 is blue and one foe signal is green and I am sitting opposite the router but had to go to my data just for my phone to open hellopeter.
It is very frustrating.
Why can't I just keep my Sim in my old router even when the new plan kicks in on 01 May. It is already mid-month and I see where I have 1 May no wifi connection....so please respond vodacom.