Bad vodacom,very bad,way too bad

I’m having a bad bad service from vodacom that even forced me to settle the amount of my contract to cancel it,in January 2018 I paid R12481 to vodacom for them to cancel my contract ,

The reason being,vodacom does not debit the amount due some months,when that happens they disconnect me without a warning sms,it happened 3times,the last time it happened were I got very upset,I was in a very isolated area I need to call an Uber to my surprise my phone was disconnected due to unsuccessful debit,i was very scared not safe at all anything could have happened to me.

I went to the branch like every time it happens I go pay the cash amount including the R100 reconnection fee,they advices me to email my bank statement to vodacom accounts department to show them there was money in my account why the debit order did not go through,vodacom never got back to me with regards to my query .

This morning I called vodacom 4-5 times to check why my router debit did not go through,to my surprise they tell me the account that I paid up is in arrears of R994 because the invoice was generated before I pay the R12481,I said ok I understand that so why didn’t vodacom take that money on the 1st of February ? The consultant I spoke to from accounts department by the name of Roselyn said it me it was an error from their side. It upset me so bad that the same reason I cancelled the contract still continues,I was paying reconnection fees which was not my fault,I was paying arrears which was not my fault,worse my name on ITC keeps on to look bad because of vodacom errors .

I asked the lady to put me through to someone who can explain all this to me since she had no answers,Roselyn said she is putting me through to the supervisor to my surprise she put me through to rate her level of service and ended the call.

And if I did not call today I wouldint even know what’s going on with my account I would think is paid off . I optioned for invoices to be sent via email,but that never happens. Vodacom will just terminate your connection without warning And put you in arrears

Vodacom sucks,I hate it and I’m going to cancel the router aswell ,I want nothing to do with vodacom anymore .

So many times I called today but no one is responsible for this action.

Please and please resolve this or I’m going to take this up with my lawyer not pay the arrears untill you tell me why you debit some months and decide not to debit some months while I sent you all the proof of the current balance in my account