Bad Vodacom services
Had a call with a Vodacom customer care agent. Hold the line for 18 minutes just to check my number. After she finally got my number and helped me she just told me the product if already purchased is no longer available so she can help me this is after the product was already sold to me with the benefits printed clearly on the front cover. Now sorry you bought it we won't give it to you. And the best after i told the agent that that's unacceptable she made as if she can't hear me and hung up the phone. Vodacom services at it's best
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Vodacom's replyOfficial
24 Dec 2020, 14:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Dec 2020, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Dec 2020, 15:15Dear Christo Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded to you via email. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Dec 2020, 15:15
Official
Dear Christo Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded to you via email. Regards Vodacom Consumer Website Team
Best regards,