Bad Vodacom Service

End of May this year, I canceled my fiber line. After numerous e-mails I finally got assistance from a guy called Ilyaas. He gave me a reference no. and said the cancelation is locked. End June we moved.

1st July debit order went out of my account. Same happened 1st August, 1st September and 1st October. Every month I had to call the bank to return the debit order. Eventually I canceled the debit order on my bank account.

NOW, on Clear Score (ITC), I'm listed as 4 months non payment and have no credit score due to Vodacom's incompetence.

I've had some bad service from Vodacom in the past, but this is totally unacceptable and is now putting a bad credit record on me due to this.

I've sent an e-mail to the CEO's office for assistance. The following day I received a reply to say they are busy with the query and they will keep me up to date but I'm still waiting for feedback. I'm fed-up with Vodacom's bad service. It's now costing me my good credit record.