JG
Jacqueline G
1 reviews | Active since Aug 2018
03 Jul 2023, 09:01
BAD VODACOM SERVICE AGAIN.
SR*** My husband changed fibre plans in March. We opted for a monthly contract and canceled the one we had. But after four months we are still paying for two lines. The last time he spoke to vodacom 15/06/23 the person promised him that the contract was canceled and that he will be refunded within fourteen days. The fourteen days has since passed and his account was again debited for two lines. This is not the first time we are having trouble with vodacom fibre. Why should he have to pay for their incompetence and then struggle to get his money back?
HOPE THIS ISSUE GETS RESOLVED AND HE GETS HIS MONEY REFUNDED.
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Replies (2)
Vodacom's replyOfficial
03 Jul 2023, 09:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jul 2023, 09:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JG
Jacqueline G's updateReviewer Update
04 Jul 2023, 09:46Nothing yet Vodacom... Vodacom is very quick to respond when a customer owes money, but when it is the other way around the customer must beg and plead for their money back or any kind of response.
JG
Jacqueline G's update04 Jul 2023, 09:46
Reviewer Update
Nothing yet Vodacom... Vodacom is very quick to respond when a customer owes money, but when it is the other way around the customer must beg and plead for their money back or any kind of response.