Bad vodacom service

Honestly very frustrated with Vodacom,my internet went down 14-Dec-2024 logged a call and told 24 hours turn around time,it is 4 days later no help at all ,no fibre which means nothing in the house can work at all been buying data for phones so we xan Hotspot for some functionality spent over 1k on this in 4 days too.ive been calling daily twice a day and everytime they escalate it I'm sure sitting on 14 escalations,this is bad customer service really.They have also monopolized the Estate and now only Vodacom allowed in so I'm stuck with them because of some contract signed 9 years ago otherbsetvice provides can not come in.Ridiculous.you operating like you are a government department bad bad