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mmudi M
1 reviews | Active since May 2018
20 Jun 2022, 11:52
BAD VODACOM SERVICE
I have been using vodamail address for ages. It now looks like vodamail is now experiencing problems that they cannot resolve but do not want to acknowledge. Falls promises were made, falls information on how to log into the system has been provided. I have been sent from pillar to post and my problem is not resolved. I used the expensive petrol visiting Vodaworld but nothing positive came out of this visit except more frustrations. My important messages have disappeared and that is what I desperately want now. I want to access my documents and terminate this useless relationship. My life is lying in this mail box. Mosadi ***
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
20 Jun 2022, 12:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Jun 2022, 12:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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mmudi M's updateReviewer Update
20 Jun 2022, 13:34Time frame is important. Vodacom response suggest that the consultant can even call me next year 2023 when this issue is urgent. I hope that this particular consultant will check all relevant information than me starting to explain something Vodacom is aware of. Those records are on their screen and another record was closed without the matter being addressed. I want this matter to be resolved asp.
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mmudi M's update20 Jun 2022, 13:34
Reviewer Update
Time frame is important. Vodacom response suggest that the consultant can even call me next year 2023 when this issue is urgent. I hope that this particular consultant will check all relevant information than me starting to explain something Vodacom is aware of. Those records are on their screen and another record was closed without the matter being addressed. I want this matter to be resolved asp.
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mmudi M's updateReviewer Update
22 Jun 2022, 15:08Thank you for assisting and showing concern. I was excited and did not check the full information. I can only access inbox from May 05 to date. How do I retrieve the previous emails that I needed the most.
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mmudi M's update22 Jun 2022, 15:08
Reviewer Update
Thank you for assisting and showing concern. I was excited and did not check the full information. I can only access inbox from May 05 to date. How do I retrieve the previous emails that I needed the most.
mM
mmudi M's updateReviewer Update
19 Jul 2022, 10:44I am still waiting for my emails prior to 05 May. You keep on writing that you will assign a consultant but that is not happening. I requested your ombudsman details or someone senior but have not received the information. This is pathetic to think that I have important documents in the email box
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mmudi M's update19 Jul 2022, 10:44
Reviewer Update
I am still waiting for my emails prior to 05 May. You keep on writing that you will assign a consultant but that is not happening. I requested your ombudsman details or someone senior but have not received the information. This is pathetic to think that I have important documents in the email box