Bad Vodacom Service

I’m an existing customer of Vodacom and have been trying to “open” a new tablet contract for the last couple of weeks. First attempt was done online on the 4th of July 2019. A couple of day’s later I’ve phone Vodacom to find out the status of my order. I was told that a telephonic order verification had to happen and that the particular agent was trying to get hold of me. I’ve phoned the call enter a couple of time there after and every time the story is different. This give me the impression that no-one knows what is going on and I’ve been **** to every time I’m phoning the call centre. Till today no-one has phone me back. I’ve decided to rather go to the Vodacom shop at the Mall of Africa. This was done on the 11th of July 2019. They did not have stock and order a tablet for me…feedback given was that the device will be delivered within two business days. It’s now the 17th of July. The sales staff at the Vodacom shop is not helpful and the impression I’m getting is that no-one know when they will receive stock and which device is on back order. The Vodacom shop has a couple of sales staff in the shop and the rest is sitting at the back room doing who knows what. The only answers I get on any of my questions is “no” or “don’t know”. The service I’ve received from Vodacom as an individual customer is shocking. On a corporate level it makes me wonder if I need to remove Vodacom as a business partner in my project(s) which needs to be rolled out to Southern Africa over the next year. If I get treated like this as an individual, how would I be treated as a corporate client. This is not acceptable and I’m utterly disappointed in the service of Vodacom.