Bad Vodacom service

Bad updrade service (downgrade)

Told I am due for a cellphone upgrade, this time for personal reasons I decided I do not need a new phone and would like to cut costs and downgrade.

I did an online downgrade on the 19th March 2019, sim card delivered 1st week in April 2019. It is now invoice for end May 2019 that downgrade has not been completed and I am still invoiced the higher amount. Numerous calls later still not resolved. Got told End April didn't happen. Now it's end May. I wonder if it will happen. I did upgrades to a higher amount before and it adjusts costs and invoices same month.

Bad service, I feel it's a *******.