BH
Basetsana H

1 reviews | Active since Nov 2016

29 Nov 2016, 12:30

Bad Vodacom service

<p>I received a call from Vodacom week before last, the sales person selling 5GB data, and I will get a free router and a online voucher and will only pay R199 a month. I agreed to the deal. He said my package will be delivered on the 21st or 22nd November, indeed my package was received then. I called the Activation departmemt on that Tuesday (22nd Nov) ********** . The lady told me that the activation will take 24-72 hours, I was happy with that, on Saturday when I checked if everything was fine, nothing was activated. I called them on Saturday, they told me about the 13 hour delay in their systems and everything will be sorted by Sunday. Sunday night nothing was activated. I called them on Monday (28 Nov) I was told that it will take 7-10 days for the sim card (data) to be activated, that I will not take...</p> <p>This is a bad service from Vodacom, where people who work for the same company tell you different stories concerning same issue.</p> <p>I have cancelled that service and told the to come collect their router as it is useless.</p> <p>I expected good service but received the opposite.</p> <p>Stick to one story Vodacom and deliver as you promise.</p>

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Replies (1)
Vodacom
Vodacom's reply29 Nov 2016, 13:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team