1 reviews | Active since Nov 2016
Bad Vodacom service
<p>I received a call from Vodacom week before last, the sales person selling 5GB data, and I will get a free router and a online voucher and will only pay R199 a month. I agreed to the deal. He said my package will be delivered on the 21st or 22nd November, indeed my package was received then. I called the Activation departmemt on that Tuesday (22nd Nov) ********** . The lady told me that the activation will take 24-72 hours, I was happy with that, on Saturday when I checked if everything was fine, nothing was activated. I called them on Saturday, they told me about the 13 hour delay in their systems and everything will be sorted by Sunday. Sunday night nothing was activated. I called them on Monday (28 Nov) I was told that it will take 7-10 days for the sim card (data) to be activated, that I will not take...</p> <p>This is a bad service from Vodacom, where people who work for the same company tell you different stories concerning same issue.</p> <p>I have cancelled that service and told the to come collect their router as it is useless.</p> <p>I expected good service but received the opposite.</p> <p>Stick to one story Vodacom and deliver as you promise.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
