AP
Anel P

1 reviews | Active since Dec 2015

15 Nov 2022, 08:44

BAD VODACOM SERVICE!

VODACOM SERVICE IS EXTREMELY BAD!!!!!! STAY AWAY FROM CUSTOMER CARE! I HAVE BEEN DOUBLE BILLED AND INVOICED ON THE SAME NUMBER. TRYING TO SORT OUT WITH VODACOM IS A NIGHTMARE!!!! I HAVE SPOKEN TO CUTOMER CARE FOR EXAMPLE ON 08/11/2022 (LEIGH-ANNE @5H30) (SOMEHOW NOBODY KNOWS WHO SHE IS...) SHE ACKNOWLEDGED THAT SHE CAN SEE THE PROBLEM ON MY ACCOUNT ( WITH VODACOM FOR MORE THAN 7 YEARS), ESCALATED TO HIGHER POWER IN VODACOM TO BE RECTIFIED IN 72 HOURS... NOW (08H30 - 15/11/22) ON THE LINE WITH LISA( CUSTOMER CARE). HAV ME ON HOLD TO CHECK AGAIN, AFTER I HAD TO EXPLAIN THE PROBLEM AGAIN.... HOW MANY MORE CALLS AND EXPLANATION TO VODACOM. HOW DO I CANCELL ALL 5 CONTRACTS WITH THEN SO THEY CAN ALSO COME AND FETCH THEIR INSTRUMENTS THAT IS ALSO PAID FOR?????????? MAYBE TELKOM , CELL-C OR MTN VAN DO BETTER

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Replies (1)
Vodacom
Vodacom's reply15 Nov 2022, 10:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team