Bad Vodacom Payment Experience

On 28 July 2021 my debit order with Vodacom was unpaid as we got our salaries late. I contacted Vodacom on 29 July 2021 to inform them of my situation where an arrangement was made to reload the debit order on 30 July 2021. On 30 July 2021 I received an SMS from Vodacom informing me that the payment is due on that day and if it is via debit order, to ensure sufficient funds are available which was. Vodacom never took the debit order. I am a busy person and cannot phone Vodacom every day to find out what is going on. So on Friday, 13 August 2021 I phoned Vodacom again to find out how I can pay this account. I was given an account number which I can insert on my banking app and was informed to use the Vodacom (Pty) Ltd registered beneficiary on my banking app. I did this, made the payment at 10:02 on Friday morning. On Friday at 12:49 PM I received a call from Vodacom collections department. I informed them that I did make the payment as requested and I can send them the proof of payment. I was given the email address - *** - where I did send the proof of payment. The whole weekend I was harassed with SMS's to pay my account WHICH IS PAID! Yesterday I did not hear anything regarding this account, so I thought it was sorted out. This morning however at 10:46 AM I received an automated call from Vodacom to pay my account - the EXACT AMOUNT THAT WAS PAID ON FRIDAY!! I tried to contact the *** number 5 times where the machine keeps on telling me that it doesn't recognize my number - which is a contract that I have with Vodacom. I cannot believe that I am receiving such bad and poor service from Vodacom! Please allocate my payment of R956.86 that was paid on Friday to my account and stop informing me that I owe you money as I DON'T!