Bad Vodacom Insurance

My bad experience with Vodacom Insurance continues. In my last review commented on the fact that Vodacom did not want to repair my phone. After some back and forth, they came back and accepted the claim and were going to fix my phone, but this was not the end of their bad service before you get excited about this decision. Since the acceptance of this claim, more than a month has passed, and the phone is still not repaired. The phone is not even at the center to be fixed. For such a huge company that is known for excellence, their morals are very bad. They do not do what they promise to their clients. If you ever think of taking out Vodacom insurance, I would be thinking very carefully. Here is email distributions between me and people at Vodacom, and you'll see I had been following up, and everytime the same story. And you'll notice the person in charge does not even answer the one consultant requesting for the phone to be sent to their center. It is terrible, terrible! Incompetence come to mind when you see this type of services rendered.

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Skip to content Using Gmail with screen readers label:vodacom 1 of 51 RE: *** Vodacom

Reza Ravat (VD) Mon, Nov 20, 11:46 PM (9 days ago) to Rushda, scheeperss01, Vodacom, Chevon, me

Hi Rushda

Hope you are well ,

With regards to job # ***6 , the insurance claim was declined and the device was returned to your store , received on the 25/10/2023..

As per below , the device needs to be returned to us .

Please advise

Regards

Reza Ravat

Vodacom Repairs Cape Town Hub

+***2 +27 82 135 21

cid:[email protected]

Unit 17 Maitland Business Park

Mowbray Rd Maitland Cape Town

► www.vodacom.co.za ► www.facebook.com/vodacom ► www.twitter.com/vodacom

From: Renaldo September [mailto:***] Sent: 20 November 2023 21:20 To: Reza Ravat (VD) Cc: Rushda Davids; ***; Chevon Dixon Subject: Re: ***

Good day Reza and Rushda

I trust that you are well. I urgently require an update on Job # ***6.

I would really appreciate truthfulness w.r.t process, as so far it was just all lies, with zero progress since approval of claim.

If I do not get the feedback required, I am seriously considering taking further action against Vodacom.

I hope to hear back from you asap.

Kind regards

Renaldo

On Tue, Nov 7, 2023 at 9:04 AM Reza Ravat (VD) <***> wrote:

Hi Rushda

Trust you are well ,

Can you please confirm if the device was returned to us ?

Regards

Reza Ravat

Vodacom Repairs Cape Town Hub

+***2 +27 82 135 21

cid:[email protected]

Unit 17 Maitland Business Park

Mowbray Rd Maitland Cape Town

► www.vodacom.co.za ► www.facebook.com/vodacom ► www.twitter.com/vodacom

From: Renaldo September [mailto:***] Sent: 06 November 2023 19:05 To: Reza Ravat (VD) Cc: Rushda Davids; ***; Chevon Dixon Subject: Re: ***

Good day Reza and Team I trust you are well. Kindly advise if there is any update regarding Job # ***6.

Thank you in advance.

Kind regards

Renaldo

On Thu, Oct 26, 2023 at 8:40 AM Reza Ravat (VD) <***> wrote:

Hi Rushda

Trust you are well ,

Job # ***6 was received back in your store Yesterday , can you please have it returned for my attention ?

Regards

Reza Ravat

Vodacom Repairs Cape Town Hub

+***2 +27 82 135 21

cid:[email protected]

Unit 17 Maitland Business Park

Mowbray Rd Maitland Cape Town

► www.vodacom.co.za ► www.facebook.com/vodacom ► www.twitter.com/vodacom

From: Renaldo September [mailto:***] Sent: 26 October 2023 08:30 To: Reza Ravat (VD); *** Cc: *** Subject: Fwd: ***

Good day Reza

I trust you are doing well. Please find the email response from Vodacom with confirms the approval of the claim with reference to New job # ***6.

If any inquiries or questions, please do not hesitate to contact Vodacom Insurance.

Kind regards

Renaldo

---------- Forwarded message --------- From: ComplaintsVodasure <***> Date: Wed, Oct 25, 2023 at 3:19 PM Subject: *** To: *** <***>

Dear Renaldo

I trust that this email finds you well.

According to Vodacom insurance terms and conditions the insured device must be used only with the registered Vodacom sim card, *** at all times.

The insurer however has made a decision to approve your claim. Please find attached terms and conditions for future claims should you wish to take cover again.

Kind regards,

Nazli

Vodasure Complaints

Vodacom Insurance Company

***

vodacom.co.za