Bad Vodacom Insurance
Good day, since I was having an insurance with Vodacom/Cellsure. but now the new company does not want to give me a new phone/tab because they said the don't approve it. The old insurance did approved it but due to organising the access fee it resulted that the new company do not recognised me. Vodacom you know this case. I went there in eastgate in Feb but they were busy transferring clients to the new insurance. But what is going to happen with me with having a phone to be replaced. They still debiting me the insurance but my tab is not working and they refused to replaced it the ne insurance? What to do. my contact number is ********** 478. I really need and explanation. Please reply by calling me. Before taking legal action. You did approved for a new tab but the new insurance declined it yesterday (13 May 2019). I was in eastgate again. BaThank you.
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team