Bad vodacom fibre. Stay away

Got vodacom fibre, first contract was invalid it was one of those house visits, okay so do it again online.

Got sent 2 routers sent the one back then internet was turned on, vodacom then canceled the wrong contract killing my internet on Tuesday around 10am, called vodacom they say no your internet is on and no issues. 5 hours later after doing troubleshooting still off call again, vodacom call center says they can't see my vodacom router and due to that can't assist.

So I connect the vodacom provided router and now the serial first has to be registered to my account before they can assist. Oriaat next day no they still can't see and confirm the account was canceled... Not by my instructions... Moving on I ask the agent to release the vumatel object number back to vumatel pool and tell him to arrange the hardware pickup.

Start the process with a diffrent isp and we'll roadblock, vodacom has not released the object number yet. Call in again this very helpful agent says there is nothing logged on the account to release the object number nor to collect the hardware this is now 4 days without internet.. Okay he advised me to call back and sign up again that will be quicker to get the internet online. I proceed to do so also inform the sales agent just to push the process everything is ready just activate and we'll nothing. Call in Saturday no sir your line is active but yet no internet, use the Facebook message option agents on there just states its being escalated and they can't do anything. Sunday same storyline can't see router even though I'm getting a Wan ip etc. Today rolls up and yet again no progress no active internet nothing.

Would not recommend vodacom they have gotten to large as a company with untrained agents who can only read from a basic paper to ask you dumb questions. Not worth it they have too much clients to attend and takes ages.