Bad Vodacom Fibre Service from inception

I am urgently waiting for their reply I just called the Fibre call center this morning 8am still they can't tell me when will my Fibre be reactivate see below email I am extremely unhappy at this point and time and if I have to go to Ombudsman or Consumer council I promise you I will.
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Good morningI am writing this email with a heavy heart and frustration due to pathetic service we have received from Vodacom Fibre customer service from inception Feb 2026 to date.After the Fibre was installed we requested an indoor relocation which wasn't done todate, then in March we had to beg and plead for invoices as I have to claim from work at first I was sent a quotation called back then a statement and only when I lost my cool the correct invoice was sent. Then in March again I got a call that I can be offered a 40 gig sim card that will be delivered so that I can use it when my Fibre is down to date no card was delivered to me. On the 11th May at 8pm my Fibre was down ,I can't count back the number of calls I have made then only on the 13th I was told that Metro Fibre technicians will be sent to fix the issue ,they arrived 14th May 5pm and advised me that the problem has been resolved I should give it an hour and it's more than 15 hours now Fibre is still not working. I called yesterday to cancel this Fibre with immediate effect I was then told I must give a 1 month notice for end of June and I will be liable for a penalty of R2700.I want to put it clear that I WILL NOT PAY THE R2700, I never wanted to cancel but because of your pathetic and bad service of an unreliable Fibre that goes on and off as it pleases is the reason I am cancelling. I would like this whole Fibre to be removed from my home so that I can put a new one that will serve my needs and my family's. I am requesting one of the managers in the complaints department to call me my number is in your system *** this is rather urgent the last person I spoke to this morning at 8am is Sino whom I have requested to escalate my complaint to manager and she took my number and advised me that I will get a call back and gave me this email to send a complaint. I am very very angry ,disappointed annoyed and can't believe that Vodacom can provide such a pathetic service to their members. ThanksLemtha .Please don't call me call I am at Varsity and attending lectures & I am giving my mother Nomthandazo Sonamzi who is the user and the payer full consent to deal with this matter as it has been a hell of a nightmare which is even destructing me in my studies and even regret taking this pathetic Fiber connection My mom's number *** .

In addition Since Feb my name has been incorrect in your systems I am called Siphelele Nicholas which is not my name and Sino on the call this morning 8am still used that name to address us I mean what nonsense is that for such a huge service provider where did they even get that name if they address me as Siphelele Nicholas that clearly I have no dealings with them because I am not Siphelele.

This is still not resolved the Fibre is still down and I don't see the need for one month cancellation notice till end of June you might as well cancel end May why pay end June for something that's not working right now. 11 May today is a total inconvenience and I want to reiterate that I won't be held liable for any cancelation fees as my aim was not to cancel but this Fibre is extremely unreliable wether it gets reactivate I still want to continue with the cancellation.