Bad vodacom fibre service

Hi good morning for the pass few weeks I have problems with myy vodacom fibre which just can't resolved as my signal drops to bytes per second and also my internet just goes off and at times take a long while to be repaired or resolved.i spoke to a manager of the consultants that you phone in to advise them about your problem I was told 48 hour sla as customer that is extremely bad service beacuse it tells me that the client needs to wait for basically 48 hours for their ticket which is logged to be resolved so find it extremly bad service from vodacom fibre and the manager name is Thea Fraser and the service I got from her was like you will just wait there is nothing I can do