BW
Bronwin W
1 reviews | Active since Jul 2020
27 Mar 2023, 10:59
Bad vodacom fibre service
Terrible service from Vodacom fibre, who wants me to serve a month's period for a fibre service that is not working. Been sent from pillar-to-post, with my service still not working.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
27 Mar 2023, 11:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Mar 2023, 11:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
BW
Bronwin W's updateReviewer Update
30 Mar 2023, 08:48Thank you for the feedback on the matter. Have to state though, that my WIFI is still not working (after 2 weeks), and although the cancellation was made, I am still expected to pay in FULL, while the service is down. My grievance is still that, which has not been addressed adequately.
Regards
Regards
BW
Bronwin W's update30 Mar 2023, 08:48
Reviewer Update
Thank you for the feedback on the matter. Have to state though, that my WIFI is still not working (after 2 weeks), and although the cancellation was made, I am still expected to pay in FULL, while the service is down. My grievance is still that, which has not been addressed adequately.
Regards
Regards