Bad Vodacom Fibre service

Item: Vodacom
Rating: 1
Author: George R

I have Vodacom Fibre to the home and operating a business from home. We have VOIP with them as well and have been down for more than a week. All attempts to fix this problem have come to nought. Despite some of the technicians trying to help and we logging the fault over and over, there seems to be no priority to fix this. There seems to be no hurry even if it has been "escalated" which is just a fancy word as far as I'm concerned!

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Replies (2)

Vodacom's replyOfficial

23 Jul 2019, 10:42

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply23 Jul 2019, 10:42

Official

Vodacom's replyOfficial

07 Aug 2019, 16:16

Dear Customer We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.

Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance

Regards
Vodacom Consumer Website Team

Vodacom's reply07 Aug 2019, 16:16

Official