Bad Vodacom Fibre Service

I have ordered Vodacom Fibre. Due the infrastructure not in place they provided me with a interim LTE Wifi package where the first three months are free. After numerous follow-up email on the installation date of the fFbre I have found that the details they provided to VumaTel was incorrect and therefore the installation cannot be done by Vumatel. This is now the forth month and the free LTE is now payable. Due to the incorrect information provided to the infrastructure provider (Vumatel) the installation cannot be done however I have to pay the LTE Wifi account R1100. I cannot understand why Vodacom expects their customers to pay for their incompetence. This is a very frustrated journey as the Vodacom Call Centres are maned with agent that do not have the mandate to assist their customers properly and the call centers do not have a management structure that can resolve issues. All call and service request have been either closed as resolved, which was not leading me to constantly log new service request and explanation of the issue. This is the forst service I have received for a service provider and I can imagine that I am not the only one feel like this. Vodacom is a Bad service provider and do not care about the customers as long as the money rolls in they are happy.