JC
Jp C

1 reviews | Active since Nov 2022

16 Nov 2022, 21:18

Bad vodacom fibre poor service

So today is 16th November 2022 I posted review about vodacom 10th November was approved 11october and stil havnt received my router even foned Ram courier company today to find out if there is no parcel for me and got told there nothing for me and if I had a waybill number I'm really absolutely tired of foning vodacom fibre call centre everyday and keep getting told it wil be there in 2-3 working days and then nothing I would not recommend vodacom to anybody was disappointed 6years ago and now again all these promises of 1st month free LTE till fibre fully installed I wil be foning the call centre Friday morning 18th November to cancel everything and use a trustworthy and helpful service provider that wants my money and business and that can deliver a quality service as vodacom lies costed me big amount of money on daily data that I could of used on 3months of fibre by a opposition company and would of had it and been satisfied it is absolutely disgusting vodacom keep saying someone will get back to me today and nothing they worse than the government who can't deliver a service to the citizens of South africa

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Replies (2)
Vodacom
Vodacom's reply17 Nov 2022, 07:55
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  
JC
Jp C's update15 Nov 2024, 07:48
Reviewer Update
Good day, Capitec Forex responded to me with a Case no. **********8 A consultant asked of me to complete documentation and send proof of payment from the bank I made the international payment. I have emailed them all the documentation and ask a few times for feedback if they received it and yet I get no reply from them and my capitec bank still does not reflect any of the money it's been exactly 1month since I have made this payment and nothing what happened to my money ?