MS
Mias S
1 reviews | Active since Dec 2012
27 Dec 2018, 16:52
Bad vodacom Fibre
So about 2 months ago I got my vodacom fibre. The 7/12/2018 my internet speed dropped to under 1mb speed. I can't download anything I can't watch netflix or showmax. So basically my fibre is useless. I logged a call the 8/12/2018. I got a service number and nothing els. In this time I called 7 or 8 times and all those people do is make me more angry. Not once did I receive feedback. It wasn't given to this deparment by that department. They want speedtest of this and that and not this way but that way. I am tired of speedtests and nothing gets fixed. I pay for a service that I do not receive. How would you like that??? I am not paying for something that is not working.
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Vodacom's replyOfficial
28 Dec 2018, 06:53 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Dec 2018, 06:53
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
MS
Mias S's updateReviewer Update
03 Jan 2019, 12:05Still no respons on my fibre and yet I get billed for something that is not working. If I block the payments you will immediately give me over as a bad payer and harras me till I pay. Yet if your **** fibre is not working I must ma just be happy and shut up. Fix my fibre or cancel it.
MS
Mias S's update03 Jan 2019, 12:05
Reviewer Update
Still no respons on my fibre and yet I get billed for something that is not working. If I block the payments you will immediately give me over as a bad payer and harras me till I pay. Yet if your **** fibre is not working I must ma just be happy and shut up. Fix my fibre or cancel it.