Bad Vodacom

Hi not happy with Vodacom last week 3March2020 i was notify of a bill. I inquired it and was told i must wait 24 to 48 hours for it to be resolved. Phoned back today and no one can assist me and must wait untill the last week before my debit order go off. From past experience i know its not going to be resoved and i going to paid the full bill. Pleas stay away from vodacom products they do not have good customers service.