BV
Bianca V

1 reviews | Active since Nov 2023

30 Nov 2023, 13:27

Bad vodacom customer service

Vodacom is really bad. From day 1 I had issues. Installed Fibre wifi at my house. I asked to have it installed in my room. He refused. **** that the router has 30m range. It doesn't. Only 10m. So mom mother who stays In The flat can't use it. 2nd- the wifi never connects. If you're lucky it will connect for a few seconds and then disconnect. I was told by vodacom to get an extender. I did that. No difference. I'm still fighting in getting it moved to where I originally asked. Now I ha e to pay R2500+ cable used. They are *******. They logged a technician so ma y times and 2 days later canceled the ticket. I am fed up. I asked for a month to month contract. And they guy who assisted me signed me up for a 1 year contract so I can't even cancel. Never use vodacom. They are not reliable at all.

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Replies (1)
Vodacom
Vodacom's reply30 Nov 2023, 13:32
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team