LN
Luke N
1 reviews | Active since Oct 2017
09 Nov 2021, 16:40
BAD VODACOM BAD,,, DISAPPOINTED CLIENT.
I have been a patron of Vodacom for 20yrs now and for the first time I feel so ****** and neglected. I am a Samsung Note fan and every upgrade is a Note. I was called by Vodacoms sales person that did not know what she was selling and **** to me about what I was to receive. she messed up everything about the order. I compromised with some issue but they are now ignoring me and telling me they never received the first dispute letter so they cannot help me. When the emails back and forth has their reference number. The Sales lady who apologized in writing escalated the matter. 2 months later they saying they cannot help. They are not living up to their promises. I am appalled. Maybe on my next upgrade I will be looking for another service provider. I really loved their services for all this time. I hope they read this and make good on their promises.
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Replies (2)
Vodacom's replyOfficial
10 Nov 2021, 07:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Nov 2021, 07:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LN
Luke N's updateReviewer Update
10 Nov 2021, 17:17This is the reply I got from vodacom; bear in mind I did not buy this from the website. A call centre sales person called me. I had to listen and agree to terms and conditions on a voice recording contract. I verbally asked for specific items and was assured it was included. when I heard this I made up my mind to upgrade with the sales lady. All on recording. I also questioned on certain things to make sure. The sales lady double checked and got back to me with yes it is included. even the colour we ordered on the voice contract was wrong. Here below find a very honest reponse from that sales person with an apology but Vodacom is refusing to honour the deal as per the sales persons confession and apology. If I bought this through a website maybe this response is viable but the sales person called me.
Good Day Luke Please note I have received feedback from our back-office department and unfortunately, they are unable to honor this request with the watch and Stylus pen. I did explain to them and advise them at the point of sale, the watch and stylus pen was advertised on the website, and I assumed this would be part of the accessories. So that is why I advised you would receive those items part of the accessories. This was an honest mistake as I was not aware those items were not included. However back-office states they cannot assist with this request as our deals never include the Stylus pen and watch as part of the accessories. Our website does come with a disclaimer , and the Fold devices does not come with the Stylus pen at all. I once again apologize for the inconvenience caused but we are unable to assist you.
Kind Regards,SALES PERSON, ANONYMOUS(DON'T WANT TO MENTION NAMES HERE) Vodacom Business DepartmentEmail:???????????????www.vodacombusiness.co.zaBest Network for Smartphones
........VODACOM LOOKS AT VODACOMS WEBSITE, CONFIRMS THE SALE AND THEN TELL ME THERE A DISCLAIMER, (FOR THE PUBLIC, i AGREE,) NOT TO THE SALES PERSON THAT IS READING IT INFRONT OF THEM WHILE BEING ON THE PHONE WITH A CLIENTS AND SAYS YES IT IS INCLUDED.
I understand the sale person made a mistake, it is still causing me damages because I have to spend extra for the same thing that was supposedly included. I still have to pay a 2 year contract.
Good Day Luke Please note I have received feedback from our back-office department and unfortunately, they are unable to honor this request with the watch and Stylus pen. I did explain to them and advise them at the point of sale, the watch and stylus pen was advertised on the website, and I assumed this would be part of the accessories. So that is why I advised you would receive those items part of the accessories. This was an honest mistake as I was not aware those items were not included. However back-office states they cannot assist with this request as our deals never include the Stylus pen and watch as part of the accessories. Our website does come with a disclaimer , and the Fold devices does not come with the Stylus pen at all. I once again apologize for the inconvenience caused but we are unable to assist you.
Kind Regards,SALES PERSON, ANONYMOUS(DON'T WANT TO MENTION NAMES HERE) Vodacom Business DepartmentEmail:???????????????www.vodacombusiness.co.zaBest Network for Smartphones
........VODACOM LOOKS AT VODACOMS WEBSITE, CONFIRMS THE SALE AND THEN TELL ME THERE A DISCLAIMER, (FOR THE PUBLIC, i AGREE,) NOT TO THE SALES PERSON THAT IS READING IT INFRONT OF THEM WHILE BEING ON THE PHONE WITH A CLIENTS AND SAYS YES IT IS INCLUDED.
I understand the sale person made a mistake, it is still causing me damages because I have to spend extra for the same thing that was supposedly included. I still have to pay a 2 year contract.
LN
Luke N's update10 Nov 2021, 17:17
Reviewer Update
This is the reply I got from vodacom; bear in mind I did not buy this from the website. A call centre sales person called me. I had to listen and agree to terms and conditions on a voice recording contract. I verbally asked for specific items and was assured it was included. when I heard this I made up my mind to upgrade with the sales lady. All on recording. I also questioned on certain things to make sure. The sales lady double checked and got back to me with yes it is included. even the colour we ordered on the voice contract was wrong. Here below find a very honest reponse from that sales person with an apology but Vodacom is refusing to honour the deal as per the sales persons confession and apology. If I bought this through a website maybe this response is viable but the sales person called me.
Good Day Luke Please note I have received feedback from our back-office department and unfortunately, they are unable to honor this request with the watch and Stylus pen. I did explain to them and advise them at the point of sale, the watch and stylus pen was advertised on the website, and I assumed this would be part of the accessories. So that is why I advised you would receive those items part of the accessories. This was an honest mistake as I was not aware those items were not included. However back-office states they cannot assist with this request as our deals never include the Stylus pen and watch as part of the accessories. Our website does come with a disclaimer , and the Fold devices does not come with the Stylus pen at all. I once again apologize for the inconvenience caused but we are unable to assist you.
Kind Regards,SALES PERSON, ANONYMOUS(DON'T WANT TO MENTION NAMES HERE) Vodacom Business DepartmentEmail:???????????????www.vodacombusiness.co.zaBest Network for Smartphones
........VODACOM LOOKS AT VODACOMS WEBSITE, CONFIRMS THE SALE AND THEN TELL ME THERE A DISCLAIMER, (FOR THE PUBLIC, i AGREE,) NOT TO THE SALES PERSON THAT IS READING IT INFRONT OF THEM WHILE BEING ON THE PHONE WITH A CLIENTS AND SAYS YES IT IS INCLUDED.
I understand the sale person made a mistake, it is still causing me damages because I have to spend extra for the same thing that was supposedly included. I still have to pay a 2 year contract.
Good Day Luke Please note I have received feedback from our back-office department and unfortunately, they are unable to honor this request with the watch and Stylus pen. I did explain to them and advise them at the point of sale, the watch and stylus pen was advertised on the website, and I assumed this would be part of the accessories. So that is why I advised you would receive those items part of the accessories. This was an honest mistake as I was not aware those items were not included. However back-office states they cannot assist with this request as our deals never include the Stylus pen and watch as part of the accessories. Our website does come with a disclaimer , and the Fold devices does not come with the Stylus pen at all. I once again apologize for the inconvenience caused but we are unable to assist you.
Kind Regards,SALES PERSON, ANONYMOUS(DON'T WANT TO MENTION NAMES HERE) Vodacom Business DepartmentEmail:???????????????www.vodacombusiness.co.zaBest Network for Smartphones
........VODACOM LOOKS AT VODACOMS WEBSITE, CONFIRMS THE SALE AND THEN TELL ME THERE A DISCLAIMER, (FOR THE PUBLIC, i AGREE,) NOT TO THE SALES PERSON THAT IS READING IT INFRONT OF THEM WHILE BEING ON THE PHONE WITH A CLIENTS AND SAYS YES IT IS INCLUDED.
I understand the sale person made a mistake, it is still causing me damages because I have to spend extra for the same thing that was supposedly included. I still have to pay a 2 year contract.