1 reviews | Active since Nov 2016
Bad Vodacom BAD
We recently upgraded 1 of our 5 lines with Vodacom. The upgrade was done telephonically. I explained to the sales person what deals the have where I can get 2 phones. She explained to me various options, and I took the first 1 where I get 2 phones Nokia's. The mainline with Airtime + data + sms time, the 2nd line with data + sms time.
This kicked in 1 September, Now there is no Airtime on the mainline only data, and all my accumulated airtime has expired.
This on line ********** 685, our main number is ********** . We have been with Vodacom for many years but the last 2 upgrades was disgusting. Please get this rectified. My number is **********
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team