JW
Joshanne W
1 reviews | Active since Feb 2014
05 Aug 2020, 21:49
BAD VODACOM
vodacom phoned me offering me a special on 1GB for only R29.00. They did not tell me that my 5GB will be deleted. So the 1st of Aug I notice that I only have 1GB and not 5. But I still pay for my 5GB. I immediately phoned vodacom customer care. After the 3rd try someone manage to help me and said they will reinstate my 5GB. So the next day it was still not corrected and I phoned again. Someone tried to help me after the 3rd try but then they just cut me off, the 4th person didn't even try and just to help and just put the phone down. The 5th person was very helpful and said by that evening it will all be fixed. Well it's now almost 22h00 but still nothing. So disappointed in vodacom. Very bad service.
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Replies (1)Vodacom's replyOfficial
06 Aug 2020, 07:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Aug 2020, 07:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
