NM
Nonku M
1 reviews | Active since Oct 2019
23 Feb 2021, 21:15
Bad Vodacom
I requested fibre installation in April 2020 but the installation only happened in January 2021. On the 28th of January 2021 my line was activated and days later I received an invoice for R7190 charging from April 2020. Since 7 February 2021 I have been on the phone daily with their customer care to resolve their incorrect billing. Peter Ganca, who is assigned my problem has not made contact to provide feedback. My issue continues but now I want cancelation. Aaaaaaargh.
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Vodacom's replyOfficial
24 Feb 2021, 07:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Feb 2021, 07:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NM
Nonku M's updateReviewer Update
02 Mar 2021, 15:36Dear Vodacom, my statement still reflects a due amount of R7169 dating back from the 22nd of May 2020. My line was activated 28 January 2021 and Vumatel only installed the cpe 5 January 2021. I called your customer center today, 2 March 2021, and that balance has not changed nor has any Vodacom rep tried to make contact.
NM
Nonku M's update02 Mar 2021, 15:36
Reviewer Update
Dear Vodacom, my statement still reflects a due amount of R7169 dating back from the 22nd of May 2020. My line was activated 28 January 2021 and Vumatel only installed the cpe 5 January 2021. I called your customer center today, 2 March 2021, and that balance has not changed nor has any Vodacom rep tried to make contact.