GM
Gavin M
1 reviews | Active since Jun 2015
17 Jul 2022, 10:13
Bad Vodacom
Al started early June with a stupid try upgrade. Resulted Joseph at Vodacom upgrades offered 250 gig home lte with no rooter. Bill is close to double what it use to be but has no use for it. Did call them few times and everything a different story. Because upgrade was done like day before month end or on month end June I could cancel/reverse the upgrade as the rooter I have is not compatible with home lte 250 gig plan. Joseph even apologized for giving me a package not compatible with my b618 rooter. Now I sit with a bill and cannot use the package I got. Only after it was cancelled/reversed I was told by Precious 04 July that I can only apply for the package and home lte rooter by 31 July thus resulting in having to pay month end July for a package I could not use. It is not my mistake and Vodacom has like a window period that after an upgrade got reversed/canceled that you cannot upgrade immediately but have to wait until monthend. I did not make the mistake. Plus Precious told me at upgrades that I must ask for a refund as I cannot use the package I was given in error by Joseph. I called Thursday only to find out too that Preciuos after she told me that she spoke to admin and they will send so long the home lte rooter on 4 July after speaking to her that it can only be send after 1 August. It seems that no one in upgrades really knows what to do or how to handle things. Everyone I have spoken to never calls back accept for one which did.
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Replies (3)
Vodacom's replyOfficial
17 Jul 2022, 16:35 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Jul 2022, 16:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Gavin M's updateReviewer Update
17 Jul 2022, 21:58I was told this before and still waiting for vodacom to call.
I am worried as 3 different people told me at upgrades that upgrade for the 250 gig home lte has been reversed/canceled and I can do upgrade like en July BUT today at local Vodacom shop it shows upgrade that I was told is canceled/ reversed still shows active I even have a screenshot.
I truly cannot believe vodacom or trust anything they say as everyone at upgrades have different stories about same issue. Like when Presious told me 4 July I can upgrade *** month end and she will send home lte router so long with Sim for it....still waiting for that mail for delivery. Called upgrades and another one told me sorry it will only be send after upgrade takes place month end July.
Very very disappointed in vodacom after being loyal customer for years.
I am worried as 3 different people told me at upgrades that upgrade for the 250 gig home lte has been reversed/canceled and I can do upgrade like en July BUT today at local Vodacom shop it shows upgrade that I was told is canceled/ reversed still shows active I even have a screenshot.
I truly cannot believe vodacom or trust anything they say as everyone at upgrades have different stories about same issue. Like when Presious told me 4 July I can upgrade *** month end and she will send home lte router so long with Sim for it....still waiting for that mail for delivery. Called upgrades and another one told me sorry it will only be send after upgrade takes place month end July.
Very very disappointed in vodacom after being loyal customer for years.
GM
Gavin M's update17 Jul 2022, 21:58
Reviewer Update
I was told this before and still waiting for vodacom to call.
I am worried as 3 different people told me at upgrades that upgrade for the 250 gig home lte has been reversed/canceled and I can do upgrade like en July BUT today at local Vodacom shop it shows upgrade that I was told is canceled/ reversed still shows active I even have a screenshot.
I truly cannot believe vodacom or trust anything they say as everyone at upgrades have different stories about same issue. Like when Presious told me 4 July I can upgrade *** month end and she will send home lte router so long with Sim for it....still waiting for that mail for delivery. Called upgrades and another one told me sorry it will only be send after upgrade takes place month end July.
Very very disappointed in vodacom after being loyal customer for years.
I am worried as 3 different people told me at upgrades that upgrade for the 250 gig home lte has been reversed/canceled and I can do upgrade like en July BUT today at local Vodacom shop it shows upgrade that I was told is canceled/ reversed still shows active I even have a screenshot.
I truly cannot believe vodacom or trust anything they say as everyone at upgrades have different stories about same issue. Like when Presious told me 4 July I can upgrade *** month end and she will send home lte router so long with Sim for it....still waiting for that mail for delivery. Called upgrades and another one told me sorry it will only be send after upgrade takes place month end July.
Very very disappointed in vodacom after being loyal customer for years.
GM
Gavin M's updateReviewer Update
31 Jul 2022, 11:09Hi.you as vodacom rep**** by being sorry for bad service I received but worse still even after vodacom confirmed I can do upgrade today...now even the upgrade is a problem.
Already complaint about Joseph un upgrades which gave me a package home lte without a router for the whole of July which I could not use because he did upgrade without router last day June. Called 1 July he apologized and reversal/cancelation started.
I got billed and paid two day ago via debit order the higher amount as package use to be r299 pm en now over r549 (250gig) pm.
Now I logged querie about refund of higher amount or part of it because I paid for new package but could not use any data as Joseph gave a package without rooter. ***. Ref for accounts about this.
Now problem...vodacom does not want me to do upgrade it seems like and it seems likely to get any money back for a package I could not use as vodacom upgrade me without the home lte router.
Also...I will still get billed another month for a package I cannot use as customer care says that it can take up to 7 days to get a response and then new statements comes out already...so second month then getting billed for something I cannot use.
But now on phone vodacom saying tomorrow the 250 gig plan with no router will be off the system because the faulty upgrade from Joseph side reversal/cancelatio done today 31 July and I revert back to old package of r299 pm.
I have been loyal customer for years now. I think more than 14 years with not one month that I did not pay...every month debit order goes through but now vodacom is stuffing up.
I now had to hear that I cannot upgrade now to 20mbps uncapped home lte whilst waiting while month and was said I could. Very very sad about Vodacom.
Already complaint about Joseph un upgrades which gave me a package home lte without a router for the whole of July which I could not use because he did upgrade without router last day June. Called 1 July he apologized and reversal/cancelation started.
I got billed and paid two day ago via debit order the higher amount as package use to be r299 pm en now over r549 (250gig) pm.
Now I logged querie about refund of higher amount or part of it because I paid for new package but could not use any data as Joseph gave a package without rooter. ***. Ref for accounts about this.
Now problem...vodacom does not want me to do upgrade it seems like and it seems likely to get any money back for a package I could not use as vodacom upgrade me without the home lte router.
Also...I will still get billed another month for a package I cannot use as customer care says that it can take up to 7 days to get a response and then new statements comes out already...so second month then getting billed for something I cannot use.
But now on phone vodacom saying tomorrow the 250 gig plan with no router will be off the system because the faulty upgrade from Joseph side reversal/cancelatio done today 31 July and I revert back to old package of r299 pm.
I have been loyal customer for years now. I think more than 14 years with not one month that I did not pay...every month debit order goes through but now vodacom is stuffing up.
I now had to hear that I cannot upgrade now to 20mbps uncapped home lte whilst waiting while month and was said I could. Very very sad about Vodacom.
GM
Gavin M's update31 Jul 2022, 11:09
Reviewer Update
Hi.you as vodacom rep**** by being sorry for bad service I received but worse still even after vodacom confirmed I can do upgrade today...now even the upgrade is a problem.
Already complaint about Joseph un upgrades which gave me a package home lte without a router for the whole of July which I could not use because he did upgrade without router last day June. Called 1 July he apologized and reversal/cancelation started.
I got billed and paid two day ago via debit order the higher amount as package use to be r299 pm en now over r549 (250gig) pm.
Now I logged querie about refund of higher amount or part of it because I paid for new package but could not use any data as Joseph gave a package without rooter. ***. Ref for accounts about this.
Now problem...vodacom does not want me to do upgrade it seems like and it seems likely to get any money back for a package I could not use as vodacom upgrade me without the home lte router.
Also...I will still get billed another month for a package I cannot use as customer care says that it can take up to 7 days to get a response and then new statements comes out already...so second month then getting billed for something I cannot use.
But now on phone vodacom saying tomorrow the 250 gig plan with no router will be off the system because the faulty upgrade from Joseph side reversal/cancelatio done today 31 July and I revert back to old package of r299 pm.
I have been loyal customer for years now. I think more than 14 years with not one month that I did not pay...every month debit order goes through but now vodacom is stuffing up.
I now had to hear that I cannot upgrade now to 20mbps uncapped home lte whilst waiting while month and was said I could. Very very sad about Vodacom.
Already complaint about Joseph un upgrades which gave me a package home lte without a router for the whole of July which I could not use because he did upgrade without router last day June. Called 1 July he apologized and reversal/cancelation started.
I got billed and paid two day ago via debit order the higher amount as package use to be r299 pm en now over r549 (250gig) pm.
Now I logged querie about refund of higher amount or part of it because I paid for new package but could not use any data as Joseph gave a package without rooter. ***. Ref for accounts about this.
Now problem...vodacom does not want me to do upgrade it seems like and it seems likely to get any money back for a package I could not use as vodacom upgrade me without the home lte router.
Also...I will still get billed another month for a package I cannot use as customer care says that it can take up to 7 days to get a response and then new statements comes out already...so second month then getting billed for something I cannot use.
But now on phone vodacom saying tomorrow the 250 gig plan with no router will be off the system because the faulty upgrade from Joseph side reversal/cancelatio done today 31 July and I revert back to old package of r299 pm.
I have been loyal customer for years now. I think more than 14 years with not one month that I did not pay...every month debit order goes through but now vodacom is stuffing up.
I now had to hear that I cannot upgrade now to 20mbps uncapped home lte whilst waiting while month and was said I could. Very very sad about Vodacom.