Bad Vodacom

I have had a contract with Vodacom for over 20 years, never missed a payment ever. Got a call to update my contract which I wanted to do. Received new phone last week Thursday. Stood in cue for almost two hours at Vincent Park Vodacom to have my contract sim swop done. Lady who helped me spent barely 5 minutes with me, looked very unsure of what she was doing, and then told me it should be done by the Saturday. Here I am on Wednesday, having phoned customer service every day so far, no sim swop executed, being send from pillar to post, driving around, had to buy a new sim card, still no joy. Every time I was promised I will be called back, I was not called back once. Clearly loyal, paying clients mean nothing to Vodacom. I have not had a working phone for almost a week now, my frustration levels are through the roof. I phoned to cancel my contract now, I can only pray that this will be done competently. All in all, the most *********** service I have ever had to endure!