Bad Vidacom fibre ISP

Bad Vodacom Fibre ISP. I have been down 9 day in total in September, 7 continues days now from the 13th. Today the19th, I am still offline. Everybody just apologizes and say thy will escalate but nothing gets done. It isn't even a cable problem it is just a router configuration issue. The staff is just to *********** to configure a Nokia router. They also don't want to replace the router. There are no escalation channels that I can phone. It is the most frustrating and *********** call centre I have ever worked with. The current rating on HelloPeter is 1.5. They are clearly not trying to improve that. They stop the SLA clock over weekends so when the service is restored their SLA looks good. They buil**** their own figures. But when the end of the month comes the full debit order will go through. Rather use WebAfrica as an ISP......Very unhappy!!!!!